Shipping policy

أكيد، بما إن شركة الشحن عندك هي Bosta، نخلي الـ Shipping Policy متوافقة مع ده ومن غير ما نحط مواعيد أو أسعار ثابتة ممكن تتغير.

SHIPPING POLICY

Last Updated: 2026

At AVENUE.EG, we work with Bosta as our official delivery partner to provide reliable and convenient shipping for your orders.

1. Shipping & Delivery

All orders are shipped through Bosta to the delivery address provided by the customer.

Delivery times may vary depending on the customer's location, order volume, and courier conditions.

Estimated delivery times will be communicated during the order confirmation process.

2. Order Processing

Orders are processed after they have been successfully confirmed.

Please make sure that your:

  • Full name

  • Phone number

  • Delivery address

are correct before confirming your order.

Incorrect or incomplete information may result in delivery delays or additional delivery attempts.

3. Shipping Fees

Shipping fees may vary depending on the delivery location and order details.

The applicable shipping fee will be communicated to the customer before the order is finalized.

4. Tracking

Once your order has been handed over to Bosta, tracking information may be provided to you when available.

You may use the tracking information to follow the status of your shipment.

5. Delivery Attempts

Bosta may attempt to contact the customer using the phone number provided with the order.

Please make sure your phone is reachable during the expected delivery period.

If the customer cannot be reached or the delivery cannot be completed, additional delivery attempts or fees may apply depending on the circumstances.

6. Delays

While we work to process orders as quickly as possible, AVENUE.EG is not responsible for delays caused by circumstances outside our control, including:

  • Courier delays.

  • Incorrect customer information.

  • Failed delivery attempts.

  • Weather conditions.

  • Holidays or peak delivery periods.

  • Other circumstances affecting the courier service.

We will, however, do our best to assist you in resolving any delivery-related issue.

7. Damaged Packages

If your package appears to be significantly damaged upon delivery, please contact AVENUE.EG as soon as possible and provide photos or videos of the package and the products received.

We will review the issue and assist you accordingly.

8. Contact

For any questions regarding your order or delivery, contact us through:

Instagram: @avenue.eg
TikTok: @avenue.eg
Facebook: @avenue.eg
WhatsApp: +213 559 35 87 03

AVENUE.EG
SINCE 2026
More Than Clothes. It's a Lifestyle.